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Managed operations · OpsCommand Assisted

Your operations, watched and coordinated. Without staffing a team.

OpsCommand Assisted puts our operations team to work in your OpsCommand. We watch, triage, coordinate and communicate; your people fix, confirm and decide. You keep your systems, your account and the final say.

Talk to us about AssistedSee the plans
An incident timeline in OpsCommand for an example organisation: a note from an outside operator marked "Provider: OpsCommand Operations".
Example data, from the product itselfAn action by our team, as it appears in your timeline.

The service

What we do, and what stays yours.

What we do

  1. 01

    Watch

    Alerts, checks and customer reports in your OpsCommand, in business hours, and around the clock for critical incidents.

  2. 02

    Triage

    Confirm what is wrong, set severity, link reports and alerts, record the impact.

  3. 03

    Get your people moving

    Page your on-call and service owners, and escalate by your contact list.

  4. 04

    Keep your customers informed

    Status page updates and replies to the people who reported a problem, in Norwegian and English, from templates you approve.

  5. 05

    Hand over with evidence

    A developer handover with everything known, so your developers start at the cause.

  6. 06

    Report every month

    Incidents and response times, what recurred, what was learned and what we recommend.

What stays yours

  • Your systems and your code

    We never touch your servers, cloud accounts or code. Your developers fix; you run your changes.

  • The final word on every fix

    We check that a service is healthy again; you confirm and close.

  • Your account

    We never hold your administrator role: OpsCommand refuses it, even if someone tries to grant it.

  • Reports to authorities

    We watch the NIS2, GDPR and DORA deadlines and draft each report; you decide and submit.

Access

Through your front door

  1. 01

    You invite our operations team into your OpsCommand, marked as OpsCommand Operations, with the Assisted role.

  2. 02

    We work with the access that role gives, and nothing more.

  3. 03

    Every action we take is in your timeline and audit chain, marked as ours.

  4. 04

    You remove us whenever you choose; our access ends at once.

Getting started

How to start

  1. 01

    A conversation: your services, your people, what you need covered.

  2. 02

    Two to three weeks of onboarding with us: services, monitors, on-call, status page, templates and the runbook of what we may do.

  3. 03

    A test incident from detection to your confirmation, then go-live.

Talk to us about AssistedSee the plans

See OpsCommand on your own services.

A 45-minute walkthrough with the people who run your services: one incident, from first alert to verified fix.